Description

The Pilot Support Administrator is responsible for effectively supporting the day-to-day Pilots activities, monitoring, and updating the relevant workflows and preparing documentation.

Key Responsibilities

• Participate in a variety of administrative tasks to assist in the planning and execution of new initiatives, policies, and procedures.
• Respond to any queries and direct the crew member to the appropriate personnel or department as needed.
• Keep track of the work progress of administrative tasks across different functions and teams.
• Take care of issues and serve as a point of contact for all management participants while monitoring work performance.
• Coordinate with internal stakeholders to maintain communication that is effective and appropriate for covering developments and policy changes.
• Implement document control procedures to manage revisions, approvals, and archiving of documents effectively.
• Prepare and support internal and external audits, inspections, and reviews of pilot records and documentation.
• Collaborate with regulatory authorities and auditors to facilitate the examination of records and ensure compliance.
• Produce, update, and provide best practice support on a wide range of Microsoft documents and databases.

Requirements

• Bachelor’s degree in business administration, or any related field.
• Fluency in both Arabic and English is required. Additional Languages will be desirable.
• Minimum 1 year experience in an admin and/or customer services roles, experience in aviation industry is a plus.
• Proficiency in using computer systems and software.
• Customer service and experience.
• Excellent communication and interpersonal skills.
• Effectively interaction. 
• Good problem-solving skills.
• Strong organizational skills and attention to detail.